Hard skills
Hard skills are technical and specific skills that can be learned and developed through training and practice. They are generally measurable and can be easily demonstrated through certifications, degrees or work experience. Having a strong set of hard skills is essential to stand out in a competitive job market.
Education
The Starter
DESIGN OF THE FUTURE:
UX Design for Artificial Intelligence (AI)
In this course, I explored the main AI tools on the market (ChatGPT, Framer.ai, etc.), identifying users' needs and expectations in relation to AI-based systems. I designed interfaces in Figma that meet needs efficiently. I am able to develop solutions that allow natural and intuitive interaction with technology, and stand out in the job market as a reference in Interaction Design for systems with Artificial Intelligence.
The Starter - Rating: 20/20
UX Metrics in Digital Products
In the course, I was able to obtain an in-depth view on the use of experience metrics applied to digital products, where I was able to understand what the main UX metrics are, how to apply them and how to choose the right metrics for each moment of the product. , in addition to understanding how to improve a product based on these results.
The Starter
Product Design
I learned how to structure a Product Design process focusing on definition activities, ideation, design thinking, co-creation and collaboration processes . How to work in the problem and solution space and how to communicate, present and collaborate with multiple stakeholders.
Udemy
PRO FIGMA:
UI DESIGN com Figma
This course was created with the intention of taking the student from basic to advanced prototyping of applications and websites with the best tool today, Figma. I went through all the stages of the User Interface conceptual process, knowing everything necessary to be able to work in successful teams or even act as a leader.
Interaction Design Foundation
User Experience: The Beginner's Guide
Gain an industry-recognized UX Certification that's backed by experts. Conduct practical projects to apply what you learn & build case studies for your portfolio. Online UX Course.
FGV
Products, services and experiences
The course presents customer experience as an important factor in the success of businesses and organizations.
FGV
Product and brand
The course presents metrics relating to the product and its penetration capacity, as well as the brand and its market participation and concentration capacity . It also addresses brand strategy, which is a fundamental aspect for product positioning, as well as the evaluation of their specific attributes.
Aeroclube Pará de Minas
Private Pilot
The Aeroclube do Estado de Minas Gerais offers theoretical courses, from the beginning of your career to the moment you join airlines or private airlines. I carried out my first hours of flying as a crew member, being qualified to fly non-professionally, and in meteorological conditions subject to flight rules, in accordance with my qualification.
Santista Congregation of the Deaf - CSS
Brazilian Sign Language: First module
Non-profit philanthropic institution, based in the municipality of Santos. Its mission is to provide social and educational assistance to all Deaf people, whether associated or not, as well as contributing to the dissemination of the Brazilian Sign Language – LIBRAS to the hearing community. Where I learned the basics of communicating with deaf/mute people .
Anhembi Morumbi University
Bachelor in Civil Aviation
The qualification course to fly airplanes in all scenarios, except the military, teaching all flight techniques, how to prevent accidents, plan air traffic, legislation, health and aeronautical maintenance.
Congonhas Technical School
Flight attendant course
Only school in the Baixada Santista Region with in-person flight attendant course Accredited by ANAC as CIAC- Civil Aviation Instruction Center, to provide training in the field of aviation and become a flight attendant in the largest airlines in Brazil and around the world.
Professional experience
I highlight here the main achievements and responsibilities in each position I held, highlighting how they contributed to my personal and professional growth.
Furthermore, I highlight the skills and knowledge acquired in each experience, demonstrating how they can be applied in future opportunities and adding value to my professional profile.
Works
February 2024 - currently
DEEP ESG
Product Designer Jr
Support the design team in creating digital products, from conception to final delivery. I work closely with other designers, developers, and product managers to ensure the final product meets the needs of users and the company . Responsible for creating wireframes, prototypes and final designs, as well as carrying out research, A/B testing and product improvements.
August 2023 - currently
The Starter - UI Club
Volunteer
I work as a volunteer at the largest UX Design school in Portugal, which has Advanced courses in Product Design, Strategy, Design Systems and Research.
My role is to collaborate and work as a team, in addition to developing creative solutions for the UI Club. Participate in meetings, plan, execute next steps, posts, courses and events . Increase reach to grow the community.
January 2022 - currently
Klustr
Product Designer - Freelancer
Development of personas, Customer Journey Maps, carrying out qualitative and quantitative research, use of Design Thinking and Heuristics processes. Creation of logo, website, publications for social media and UI of the application website.
October to December 2021
Aille Clinic
Service coordinator
Evaluate, analyze and implement improvements and provide solutions for the best customer/patient experience , improving the quality and flow of service.
January to June 2021
M&Flife Brokerage
Insurance broker
Provide the customer with a personalized service according to their lifestyle and income, providing the best solution for each case, aiming for excellent quality of service and care.
January 2018 - August 2020
Latam Airlines
Flight attendant
Its main responsibility was to ensure the safety and comfort of passengers during the flight, always being ready to help them with any need they might have.
Manage conflicts, deal with high-risk and dangerous situations. Being proactive, willing and working as a team was essential.
Have good oral and written communication, be responsible, creative and flexible to act in any type of situation.
In addition, I was responsible for serving meals and drinks, as well as providing information about the plane, the flight itself and the destination.
Having empathy, knowing how to observe, evaluate and understand that each passenger was unique , in addition to putting myself in each one's shoes, was my biggest learning to be the best employee possible.
